I design virtual instructor-led training (VILT) that provides an engaging and interactive synchronous learning experience to address skill gaps. VILT can be utilized independently or integrated into a blended learning approach.
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Virtual Instructor-Led Training
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Description: Customer satisfaction surveys declined during the last two quarters at TeleUSA. Customers indicated that they were frustrated with their level of service and perceived some interactions with TeleUSA representatives as rude or disrespectful. This VILT was designed and developed to improve customer service through emotional intelligence.
Tools: PowerPoint, Vyond, Canva, Google Docs
Related Deliverables (select to view): Design Doc | Slide Deck | Participant Guide
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